Frequently Asked Questions
Where do you ship?
Everywhere in the U.S.A!
Why should I borrow instead of purchase my bridal accessories?
We want to be your "something borrowed", and we want that "something borrowed" to be something utterly fabulous! It is our mission to give you your dream bridal accoutrements without subjecting you to unrealistic price tags and an unnecessary lifetime possession of sparkly baubles. We believe the most important attire you ever wear should not be controlled by financial limitations or left to serve an unfortunate sentence in the back of your dusty closet. It should be extracted from your passions and fulfill your desire for exclusivity. Your wedding day is a moment of awe, and we believe in maximizing such a moment. In order to compliment and maximize your entire look, we believe in the enhancements of amazing accessories. Imagine having the cathedral length veil of your dreams, or a crystal tiara that would make Kate Middleton green with envy, at a fraction of the cost!
How far in advance do I need to rent my accessory?
Happily Ever Borrowed can accommodate you from 1 day to one year before your wedding! Contrary to other bridal salons, our rentals are not confined by traditional and lengthy lead times.
When does my rental period begin and end?
Your rental period begins the day your order is delivered to your doorstep. We offer a 4 day or 8 day rental period. For example, if you select to have your pieces delivered on a Friday, that is your start date and you would need to ship it back to us by Tuesday. In effort to obtain accuracy in tracking, we ask that you postmark your dress back to us by noon on the last day of your rental. If your rental period ends on Sunday or holiday it needs to be postmarked the following business day. If you need additional days, please organize with us in advance of your order.
How do I pay for my rental?
Paypal and all major credit cards.
How many days in advance of my wedding should I rent my item?
We suggest 2 days before your wedding. For example, if your wedding is on a Saturday, we recommend your rental start date to be Thursday. After the party is over, just pack up your item and ship it back to us Monday morning!
How do I know if the accessory I want is available for my wedding day?
Just check the rental calendar on the item page. If it's not greyed out, it's good to go!
What if I accidentally stain or damage the item?
Don’t worry! We understand that some wear and tear may be inevitable and beyond your control. The $5 insurance fee covers any minor damage. In very rare and unfortunate situations, a rental may experience irreparable damages (our lovely bride got caught in red velvet cake fight, etc.) or go completely missing altogether. Should these travesties occur, your credit card would be charged the retail value (which is acknowledged in the rental agreement).
How do I know my piece is clean?
Each piece is HAND CLEANED between rentals and comes with 100% assurance that your rental will look sparkly and fresh when you receive it!
Regarding shipping and handling, our packaging methods are specially designed to fully protect and preserve during transportation.
What if I want to keep it?
Happily Ever Borrowed does not offer items for purchase. However, under extenuating circumstances, exceptions will occasionally be granted. Feel free to e-mail us with your request at firstname.lastname@example.org
How much does shipping cost?
$9.99 flat rate within the US. $25 overnight shipping.
What if I want my piece delivered to a hotel or location other than my home?
So long as a secured address is provided and a notified recipient can vouch for your delivery, we can ship to any location.
What if I return my rental late?
The borrowing possibilities of every gown are contingent upon reliable returns. As a result, we charge a late fee of 5% the retail price for each additional day your gown or accessory is not returned. We are grateful for you making us your something borrowed and appreciate you being mindful of the next bride.
How do I return my order?
Once your Cinderella moment is fulfilled, returns are on us! Just ship it back to us with the complimentary return label we provided and drop it in any USPS mailbox. There’s no need to iron or clean the item — we’ll take care of any reasonable wear and tear. Make sure you post the package by no later than 12pm on the return date. If your return date falls on a Sunday or a holiday, it must be postmarked first thing the following business day. It is important that we receive the dress back on time so we can ensure availability for the next Cinderella moment!
What if I misplace/lose my return shipping envelope?
Happily Ever Borrowed provides one complimentary return per order. If you misplace the label, it is your responsibility to send the order back by the required due date at your own expense.
What if I am not happy with the item once received?
Happily Ever Borrowed wants to assure our brides are fully satisfied. Feel free to contact us with any concerns about your item.
Can I cancel my order?
Cancellations of orders are allowed up until the day your item has shipped. If you are un-happy with the item once your receive it, please feel free to contact us at email@example.com